- Impegno
- Full-time
- Compenso lordo
- Da concordare
- Posti disponibili
- 1
- Contratto lavoro
- Partita Iva, Indeterminato, Determinato
Descrizione offerta di lavoro
Who We Are
We are much more than just an IT consulting company: we are innovators, pioneers, and excellence partners. As one of the largest Atlassian partners in the world, we lead organizations into the future with cutting-edge technological solutions. Founded in Chicago in 2000, we now operate in Italy, the United States, India, Switzerland, Ecuador, and the United Kingdom, with the ambition to continue expanding. We specialize in Agile, DevOps, and team collaboration technologies, offering strategic consulting and tailored solutions for SMEs and large enterprises. Every project we undertake is an opportunity to innovate and redefine industry standards.
The Role
Herzum is currently looking for a Project Consultant to join our team in supporting a major IT Service Management transformation project within the financial services sector. The ideal candidate is a highly experienced professional with proven expertise in IT project management, ServiceNow, and large-scale transformation initiatives.
Mission Context & Objectives:
- Deployment of a new Service Desk.
- Implementation of a global ITSM platform consolidating services from multiple partners.
- Setup of a new ServiceNow instance and gradual migration from legacy ITSM systems.
- Support the end-client in the overall ITSM transformation project.
Main Activities:
- Draft, organize, and monitor User Acceptance Testing (UAT).
- Coordinate data migration and cleansing (focus on service catalog, CMDB, and user portal).
- Oversee interface implementation and handover of the Service Desk.
- Ensure knowledge transfer, communication, and hypercare support during deployment phases.
Work mode: on-site 3 days per week in La Défense Cedex (France).
Competenze richieste
Key Qualifications:
- IT Project Management: strong track record managing transformation projects, ideally within IT Service Management and ServiceNow environments.
- Stakeholder Management: ability to work with IT leadership and cross-functional teams across multiple geographies.
- ServiceNow Expertise: solid knowledge of ServiceNow setup, migration, and ITSM processes.
- Communication & Coordination: strong skills in reporting, documentation, and stakeholder alignment.
Required Skills:
- IT Project Management and ServiceNow expertise.
- Experience with JIRA/Xray and formal project documentation.
- Understanding of ITIL processes and CMDB.
- Strong coordination, reporting, and written communication skills.
- Languages: fluent in French and English.
Join Us! Become part of a team driven by innovation, belief in talent, and a commitment to excellence. Your next career step starts here.
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