Offerta di lavoro Senior Business Analyst Business Process Improvement e Automation - Remoto

Descrizione dell'annuncio di lavoro

DID S.r.l. is looking for an Advanced-level Business Analyst to support a major EU Agency headquartered in Warsaw in improving and automating the business processes of its Operations Directorate. Near-site (remote) engagement, 12 months renewable up to 48 months.

AT A GLANCE

Position: Business Analyst (BA) — Advanced level

Domain: Improvement and automation of business processes; software development

End client: EU Agency, Operations Directorate (operational support systems and digital services units)

Framework: EU framework contract for IT development and consultancy, Time & Means, Lot 1

Delivery mode: Near-site — telework from your home/declared location; the assigned location is the client HQ in Warsaw, Poland

Business travel: Not foreseen

Workload: Full time, 220 working days per year (normal working hours), no on-call or extended hours

Duration: 12 months initial contract, renewable 3 times for 12 months each (up to 48 months in total)

Application deadline: 20 November 2026 (the proposal goes to the client by 30 November 2026)

Start: Around 10 January 2027 (replacement of an outgoing consultant)

Security clearance: Not required

Engagement: Through DID S.r.l. as contractor; freelance (B2B) or other arrangement to be agreed

Compensation: EUR 400 per day

THE PROJECT

The Operations Directorate runs several cross-cutting ICT initiatives that touch its business processes. With limited internal staff, it needs a senior analyst to map the current state, design the target state and guide the transformation.

The engagement has four main objectives: capture and improve the efficacy and efficiency of the Directorate's business processes; reduce manual work and improve the quality of operational data; standardise and, where feasible, automate processes and procedures; improve transparency and cooperation with stakeholders on processes and initiatives.

You will also help build shared domain knowledge and a common business-analysis landscape for the Directorate's portfolio. You will work with the business units, the Digital Services Unit, enterprise and solution architects, the Data Protection Office and other contractors' teams.

WHAT YOU WILL DO

Your work splits into two streams: business process improvement and automation for the Operations portfolio, and business/system analysis for other initiatives that affect it.

Business process analysis and improvement

Capture business goals and translate them into project objectives; analyse opportunities and gaps.

Model and document the Business Architecture: value chains, end-to-end processes, roles, capabilities and data.

Design, validate and test business processes; run cost-benefit and what-if analyses.

Identify improvement opportunities with process owners and plan the related organisational changes.

Implement performance monitoring for business processes.

Coach client staff on upcoming changes and support transition roadmaps.

Requirements and IT-enabled projects

Elicit, document and prioritise high-level and detailed business and system requirements and user stories.

Prepare project documentation under the PM2 methodology: project initiation requests, business cases, business requirement documents, feasibility studies.

Build process models (BPMN), domain models (UML) and user-interface mock-ups.

Run analytical workshops with business, ICT stakeholders and other contractors.

Analyse existing solutions in the Agency, other agencies and on the market, including market studies.

Support later stages: requirements management, validation and verification, testing, QA, change management, user guides and training.

Coordinate analytical and test activities for the digitalisation of operational processes.

Contribute to policies and procedures, present findings to management and technical forums, and plan and report on your tasks.

Competenze richieste

MANDATORY REQUIREMENTS

Every requirement below is checked against your CV and documents before the interview; missing any one of them means automatic rejection.

Education: Bachelor's degree or higher (EQF level 6); an ICT degree is not mandatory. Proof: copy of diploma.

English: C1 (CEFR), also verified at interview. Proof: official, unexpired certificate (e.g. CPE, ECPE, IELTS, TOEFL, TOEIC) or assessment from a certified language centre.

IT professional experience: 8 years. Proof: CV with dates (MM/YYYY), employer and role.

Experience as Business Analyst or similar role: 5 years. Proof: CV with project list, dates and role.

Certifications: at least 2, among CBAP or equivalent; UML Certified Professional (Foundation) or OCEB BPM 2 Fundamental or equivalent; other internationally recognised equivalents (subject to client acceptance). Proof: copies of valid certificates.

Not mandatory, but scored at the interview and strongly valued: at least one full software solution lifecycle completed as BA; BA experience on business process improvement or redesign projects; BA experience on ICT solutions for content production, reporting or analytics; public sector experience, ideally with EU Institutions or international organisations; hands-on use of Sparx Enterprise Architect, ARIS, Signavio or similar tools (TOGAF knowledge is a plus).

HOW YOU WILL BE ASSESSED

The client interviews you on 12 criteria worth 85 points; you need at least 51 points (60%) to be eligible. There is no written test.

Requirements and user stories elicitation and analysis: 10 points

Analytical and communication skills: 10 points

Creating and maintaining analytical and project documentation: 10 points

Developing a Business Architecture and its elements: 10 points

BA experience in business process improvement or redesign projects: 10 points

At least one complete software solution lifecycle: 5 points

Business process modelling in BPMN: 5 points

UML and other modelling notations (capability, activity, state diagrams, logical data model): 5 points

Modelling tools (Sparx Enterprise Architect, ARIS or similar): 5 points

Problem solving: 5 points

BA experience on ICT solutions for content production, reporting or analytics: 5 points

Public sector experience, ideally EU Institutions or international organisations: 5 points

Total: 85 points

The final award weighs technical score at 60% and price at 40%, so strong interview performance matters most.

DOCUMENTS NEEDED

DID prepares the official forms with you; please have these ready when you apply or are shortlisted.

For the proposal: detailed CV in English (DID will transfer it into the client's Personnel Submission Form, which you sign); copy of your highest degree/diploma; copy of your C1 English certificate or certified assessment; copies of at least two of the required certifications; signed Statement of Intent; signed Statement of Compliancy to the Profile.

Before starting, if selected: criminal record excerpt issued less than 6 months earlier; signed Code of Conduct for Contractors and Consultant's Declaration; signed Acceptable Use Policy, including consent to data processing for monitoring purposes.